Payment & Shipping Policy

All prices in Canadian Dollar (CAD).

Processing: Allow 1-2 business days for order processing. You will get an email confirmation when your payment has been processed, and another email once your order has shipped. All purchased product is shipped using traceable methods and orders over $100 will require a signature to accept shipment. 

Approximate delivery times: 
Canada: 3-5 business days
  USA: 6-10 business days  
International: 7-14 business days
Shipments to the U.S. or International can sometimes be delayed by customs. We have no control over that.

Hazlewood is not liable for lost, damaged, or stolen items. By placing an order with Hazlewood, you acknowledge that Hazlewood will not be held responsible for lost or stolen packages. Please ensure that the shipping information you submit with an order is correct; Hazlewood is not responsible for any issues that may stem from wrong shipping information.

Hazlewood is not responsible for any duty or tax charges incurred with orders entering other countries. The ordering customer is solely responsible for paying any taxes or duties on orders. Orders currently being shipped to the USA are now experiencing much higher Duties, Customs and Tariff fees than usual. Please look into how much you will be expected to pay for the delivery of your order before placing. We will do what we can to avoid high fees for the customer, but we cannot guarantee anything as these costs are out of our hands. The customer assumes all responsibility of payment in the case that there are fees or charges required for the release of a package. 

We reserve the rights to request further shipping payment for orders with notably high shipping costs. We will contact you via e-mail if this is the case with your order.

Please contact us if you have any questions or concerns in regards to shipping.

Return & Exchange Policy

Returns are handled on a case by case basis, please email us within 7 days of receiving order if you'd like to return an item. Customers are responsible for the cost of returning the item, and we can only refund the cost of the item returned, not the original shipping cost. Once the item is received we will refund the purchase price as long as the item is still in a re-sellable condition and hasn't been washed or worn. Refund processing can take up to 4 business days.

Vintage and sale items are final sale.